Ops Explorer provides custom designed telecommunications service with control and management functions to multi-unit operators. With extensive control over the dial plan, our clients enjoy maximum revenue capitalization through unique Call Center Integration and breakthrough Abandoned Call Recovery (ACR) Service.

In addition to telecommunication services, our clients receive free access to Operations Explorer’s online control and management functions and benefit from advanced modules such as Telecom, Operations, Audit, Marketing, Customer Service, and Exception Reporting to improve their business.

Abandoned Call Recovery

Today Abandoned Call Recovery (ACR) is a reality. While many top operators are still struggling to keep abandoned call occasions down and are missing out on additional sales, Ops Explorer clients are enjoying the ACR service with success. READ MORE

Revenue Control

Lost revenue affects all key margins especially cost of sales and cost of labor. By ensuring revenue calls are reflected in the POS as orders you will enjoy improved margins and increase profitability. READ MORE

Exception Reporting

At times, the abundance of data can be overwhelming to operators. Ops Explorer sorts and analyzes sales and call data for anomalies, creates exception reports, and distributes them to clients. READ MORE

Call Center

In today’s competitive market, not having access to call center services is not an option. Through its advanced queue management, Ops Explorer brings efficiencies to phone agents both in the field and at the call center. READ MORE

Management Functions

Ops Explorer provides its users many modules with reporting and data mining functions to improve management and operations. From Marketing to Audit, from Operations to Customer Service, Ops Explorer delivers impactful reports and functions. READ MORE

Customer Service

Monitoring phone agent performance has never been easier. With Ops Explorer service you will have access to actual customer recordings and will be able to perform random call surveys and score them online through our grading interface. READ MORE